Reviews

Name
Email
Rating
Review Content

★★★★★
5 5 1
I was recommended to use Dr. Sofa by friends and heard that they are the best around. I have to say that they Surpassed all expectations. Amazing service, they did exactly what the promised they cleaned the sofa after putting it together and even left the place spotless when they wr done. Professional and cordial. I recommend them 100% Don't fear, Doctor Sofa is here!

★★★★★
5 5 1
Dr. Sofa surpassed our expectations. The workers were very corteous and took extreme care to ensure the entire process went smoothly. They moved and arranged things so there was no even a possibility for minimal scratches. Dr. Sofa's creative and experienced suggestions as how to place our sectional sofa and our 10 ft. book case they brought helped us to match and accomodate the furmniture in our living room in the best way. We highly reccomend their services if you seek trusted and professional hands. Yossi and Bassi Katz, Tenafly NJ

★★★★★
5 5 1
It was all very good, but still don't agree with prices charged.

huge sofa was disassembled and reassembled

★★★★★
5 5 1
Very pleased with the well done job from your technicians from Dr.Sofa and my huge sofa was disassembled and reassembled and put together after it was placed into my boss apartment. No problems at all and the job was done very smoothly and everything was put together and nicely done. Highly recommended this company for sofa issues even though this has to be out of pocket and it was very much an unexpectedly job to be done.

huge sofa was disassembled and reassembled

★★★★★
5 5 1
Very pleased with the well done job from your technicians from Dr.Sofa and my huge sofa was disassembled and reassembled and put together after it was placed into my boss apartment. No problems at all and the job was done very smoothly and everything was put together and nicely done. Highly recommended this company for sofa issues even though this has to be out of pocket and it was very much an unexpectedly job to be done.

Solved my problem

★★★★★
5 5 1
Dr. Sofa did a fantastic job. Solved my problem when I could not get my couch into my apartment. They arrived on time, worked professionally and quickly. I would highly recommend them I agree to have my feedback published on DrSofa.com

true professionals with pleasant

★★★★★
5 5 1
Joe and Kelvin were true professionals with pleasant manners and excellent workmanship. Kim was prompt with customer relations and all were good references for Dr Sofa. Give them a raise.

★★★★★
5 5 1
I can't believe how well this process went. From disaster when we realuzed the couch would NOT go through the doorway, to success and having the couch in the living room and all in 24 hours! No damage to the couch. Can't even tell it has been taken apart and put back together. Thank you Dr Sofa

called with sofa emergency

★★★★☆
4 5 1
I called with sofa emergency and was told that someone would be there to help within one hour

Very well done

★★★★★
5 5 1
Very well done!!! The guys were great! On time Perfectly executed! Many thanks!

★★★★★
5 5 1
Thank you Dr.Sofa for the great service you have provide , Technicians were professional and on time , customer service were very helpful . thank you and i would recommend you to my friends

★★★★☆
4 5 1
the technicians were knowledgeable and professional they did a great job on my furniture. i would recommend Dr. Sofa !

★★★★★
5 5 1
A truly professional, and trust worthy company! Dr. Sofa is insured as well, which gives a sense of security when booking a service. Thank you!

excellent service

★★★★★
5 5 1
excellent service , thank you Galo and staff , thanks for technicians . 5 stars

★★★★★
5 5 1
Punctual, accommodating, able to schedule a disassembly and move for the following day; gentle, very conscientious and respectful of the sofa and floors and walls. Very, very happy.

★★★★★
5 5 1
extremely happy with the service ,dr sofa tech are the best

★★★★★
5 5 1
The team arrived on time and conducted the entire job with the utmost respect to our furniture and close attention to every detail of packing it

★★★★★
5 5 1
Thank you dr sofa, you were a huge help, I couldn't have done it without you, it didn't fit no matter how we turned it! Thanks for keeping our favorite peace alive!

★★★★★
5 5 1
You guys are AWESOME! Showed up on time, did a great, fast, thorough job, Didn't leave any mess and the price was totally fair! Totally recommended!

★★★★★
5 5 1
We work what to give the best services to or clients

★★★★★
5 5 1
I just got the chairs and the look great! I want to thank your staff for the good work and also for the quality of service at every level. Thank you!

★★★★★
5 5 1
Good Morning Eli, I just wanted to let you know that the work that your upholsterer did on our exam tables was amazing.  I was at the office when he brought back the first table on Tuesday and it looked better than new.  I am not at the office today but my husband texted me this morning that he saw the second table when he returned to the office this morning (Hakan brought the second table back yesterday) and he said it was just as perfect as the first table.  Hakan does a very professional job. He even added extra padding underneath the leather to make the tables more comfortable for our patients.  We are really pleased with everything!  Since we do not have an email for Hakan, could you let him know, once again, that we are very happy with the job he did for us.  (I met him on Tuesday and told him how impressed I was with the first table).  I really never knew that an exam table could look so good! Thanks, Eli, for taking care of this for us.  We really appreciate how well everything turned out. Sincerely, Kathy

★★★★★
5 5 1
My sofa didn't fit in the apartment building- not the elevator or the stairs. As the absolute last resort, we called Max at Dr Sofa and enlisted their services. Max is a technician, a man that knows his craft. He had his team pick up the couch and bring it to their workshop to study the couch before they made any moves. After understanding the task at hand they got to work. In a 48 hour period, the couch was in our living room and looking as good as new. Joanna and Benecio performed the operation in my apartment with great care from start to finish and we couldn't be happier.

★★★★★
5 5 1
This was a great experience, from making the appointment to getting the job done. Mark was terrific, calm and competent. Everyone in the office was really helpful and nice. Highly recommended.

★★★★★
5 5 1
Sam from Dr. Sofa came through this weekend. We received a 8ft Restoration Hardware Italia Sofa on Friday morning from the delivery service. Unfortunately, the piece would not fit into the building elevator nor the entrance to our unit. We called Dr. Sofa at 4pm and were fortunate that one of their technicians was available to come at 6pm. Sam had a substantial job ahead, he worked tirelessly to take the sofa apart downstairs and move it into the unit. The surgery required was disconcerting however the final product looks brand new and we will definitely enjoy the sofa for years to come. Dr. Sofa will be receiving a call if/when we move again! They said that their work doesn't void the Restoration Hardware warranty and that they have their own warranty too. Great to see they stand behind their work.

★★★★★
5 5 1
Dr. Sofa is excellent! I have three sofa cushions which needed restuffing. They had originally been stuffed with feathers, and after about 10 years the feathers were leaking out all over the living room - making it look like a chicken barnyard. Dr. Sofa restored the cushions using a very good foam core. The cushions look and feel even better than the original. I could not be more pleased. Their advice and service were very professional and friendly. I recommend Dr. Sofa very highly!

★★★★★
5 5 1
Dr Sofa came on time and were very professional. They took apart my headboard and was able to get it up the stairs and in the bedroom with no damage at...

★★★★★
5 5 1
Of course this was an emergency as our furniture was just delivered and the couch did not fit through the door! I spoke with Crystal and she was extremely nice and helpful. I asked how fast can we get someone to the apartment in Midtown - she stated that someone hold be there in about an hour. I provided her with the Restoration Hardware couch information. Johan M arrived an hour later and was professional and extremely nice. He was able to take apart the couch quickly move it into the apt and put it back together quickly. He did not damage the couch and was extremely careful since we just had new floors installed. I highly recommend DR Sofa and I will definitely use them again!

★★★★★
5 5 1
Dr. Sofa saved my tail when I moved into my apartment. They came on a moment's notice and disassembled and reassembled my massive couch so that I could get it in my apartment. The couch looked just as good reassembled as it did when it first arrived from Restoration Hardware. I scheduled Dr. Sofa again two years later when I needed to move out of my apartment. They arrived right on time (which was crucial since I was also coordinating with a moving company). The service went well again, but I had a small issue this time. I called Ralph at Dr. Sofa and he worked with me to resolve the issue. I strongly recommend this company. The price is reasonable and the customer service is superb.

★★★★★
5 5 1
I JUST PAID HOW MUCH FOR THAT SOFA AND YOU WANT TO DO WHAT TO IT? That was me several weeks ago. I had just bought a beautiful sofa - 9 1/2 feet long - and live in a NYC apartment building. Already you're saying to yourselves, 'you are one crazy lady'. I know. Especially since the height of the elevator is only 7 1/2 feet. What to do? The first delivery attempt failed as a moving company tried to carry it up the stairs. Did not work. Finally the manufacturer of the couch said Dr. Sofa will take care of it. That was when I had the pleasure of speaking to Eli who calmed me down and explained the process. Still a doubting Thomas but had no choice to agree - which I did. The day Diego and Jose showed up to my apartment with my couch in three sections was shocking enough. Even more so was how it looked afterwards - a complete sofa that, when looking at it, you would never know was previously in three pieces. And Diego and Jose - AWESOME!!! Kind, sweet, warm, funny, and know their jobs. Yes they had to make 3 trips up 9 flights of stairs to bring all three pieces but when they were done - AMAZING! I am now a convert for sure. So if you want that 9 foot, 10 foot sofa but you're hesitant because it won't fit in your elevator, buy what you love and know Dr. Sofa is only a phonecall away. I was skeptical but now I'm a convert. You will be too!! Thank you so much Dr. Sofa - you ROCK!!!

★★★★☆
4 5 1
I have mixed feelings about Dr. Sofa. I had to miss a day of work because they were a day late, and we had a fair number of communication issues on the first day. But on the second, they were on time, responsive, and highly professional. And best of all, they did their jobs well. Our sleeper is as sturdy as the day it was made, and there's not a seam or tear in sight. It was a five star job, no doubt. Only minus a star because of the delay.

★★★★★
5 5 1
I was really pleased with this company. My couch was too big to fit the door way. They were able to disassemble and reassemble it and every step of the process was handled well. Even the phone contact person was great. He was knowledgeable, helpful and very patient. They also offer best available prices in the market.

★★★★★
5 5 1
Life saver! Ordered sofa that we couldn't get into our apt. Delivery was late in the day and we were stuck! Delivery guy from restoration hardware recommend Dr Sofa (I never even knew a co like this existed) they said this happens all the time! Called after 5pm told them it was an emergency, guy delivery had left and building would not allow to have it held in hall or anywhere else in building. They couldn't have been nicer or more professional!! 3 guys showed up 30min later from another job and had gotten it in within 30min. They cleaned up and they were just the nicest guys. I highly recommend Dr Sofa!!

★★★★★
5 5 1
We just moved and our couch wouldn't fit in our apartment. My husband and I were panicking because we just bought the couch 3 weeks ago. Someone in our building had recommended we call Dr. Sofa. The staff was so friendly and helpful. They set up the appointment THE SAME DAY. Although they were a few hours late to the appointment, they were very professional and it took them only 1.5 hours to get the job done PERFECTLY and at a reasonable price. I would absolutely use them again! THANKS DR. SOFA!

★★★★★
5 5 1
Living in Northern NJ, a lot of houses have small door ways so furniture does not fit. I made an appointment with Dr. Sofa and I was truly amazed. The guys that came for the job were very courteous and knew their stuff. They indeed are surgeons! I had a sofa and love seat that I wanted to move into my basement for a game room. The gap for the stairs that led to the basement was very small, roughly about 27 inches. Brandon came in, looked at the situation and said, no problem. Within minutes they started working on my love seat, taking off the fabric at the seam, then making the appropriate cut to get it downstairs. Both pieces are now downstairs and you cannot even tell they were both cut. They seem stronger now than before. They came on time, did what they had to do, and I would highly recommend them. I am telling everyone about them. Fantastic Job!

★★★★★
5 5 1
I'm glad to change my original rating of 1 star to 5. The reason I am changing the rating is because at Dr. Sofa, Ralph and Kim phoned and email numerous times to make amends on the prior issue that I had with their service. Ralph turned my case over to Kim and Kim dispatched two Dr. Sofa surgeons to my home to take pictures of the sofa with legs that were no longer stable under the sofa because I had moved it around w/o handling it properly. The surgeons were so great, so professional, coming to my home before the scheduled time and handling everything with the greatest aplomb. I would recommend them w/o haste, and I'm glad to amend my review to let anyone reading the review know that Dr. Sofa cares about their customers which is refreshing. Cheers to Ralph and Kim.

★★★★★
5 5 1
Dr. Sofa is simply amazing. I have used them for our corporate needs on over 10 projects and they have come through on quality, price and delivery date. Great people to work with! Would highly recommend!

★★★★★
5 5 1
Very impressed. Great personalized service. We had Dr Sofa make us a huge coffee table ottoman. They did a great job including down to the smallest detail of stopping by our home for us to pick nail heads to attach the leather to the custom wood base. Would definitely use them again..... Max really took the time to make sure we were happy.

★★★★★
5 5 1
This was the first time I needed Dr. Sofa and they treated me as if I was a good client. They came immediately and took the part of the sectional that didn't fit away and was ready to return the following day. The men worked late so I wouldn't be disappointed. You can't expect any better service than that!

★★★★★
5 5 1
Kathy, Just wanted to touch base to thank you for all your help with my chairs.

★★★★★
5 5 1
To everyone at Dr. Sofa: Thank you so much for doing such a fantastic job.

★★★★★
5 5 1
Thank you for your great effort. It looks fabulous and I will have it a long time. I will recommend your business to everyone I know.

★★★★★
5 5 1
Hi Kathy- I just had to let you know about my extraordinary experience with your company. Not only was the service top notch on from the moment I called and spoke with you.

★★★★★
5 5 1
Thank you very much for the high level of professional care and quality service that you provided for us with the recent move and restoration of our antique Indonesian book cabinet, Chinese wedding cabinet, and Korean chest.

★★★★★
5 5 1
Thank you for the high level of professionalism I received from you. You have done a wonderful job.

★★★★☆
4 5 1
I wanted to write to give some positive feedback on the two gentleman that came my place yesterday to assist with our sofa.

★★★★★
5 5 1
Dear Kathy, I want to thank you sincerely for the amazing job you did for us last Friday. It was my first experience working with you.

★★★★★
5 5 1
Hello Kathy and the Dr. Sofa team! I‘d like to extend warm thanks for your excellent work and customer service. My sofa is perfect!

★★★★★
5 5 1
I just wanted to thank you all for a great job. I bought a sofa from Room & Board. The sofa did not fit through the doorway of my apartment and Dr. Sofa came in very handy.

★★★★★
5 5 1
Hi Kathy- I just had to let you know about my extraordinary experience with your company.

★★★★★
5 5 1
Dear Sam, I just wanted to say a few words about your wonderful employee mike. I gave him a job to refinish and stain a large dining room table.

★★★★★
5 5 1
The chair came out beautiful!!! Thank you very much – we are very pleased with the result. I know it got a little sticky throughout the process – but we are very happy with both.

★★★★★
5 5 1
Just want to thank you again for a job well done!!!! Everything came, put together and now looks great!!!! Thanks again!!!

★★★★★
5 5 1
Thank you Dr Sofa for the great experiance!

★★★★★
5 5 1
Hi Kathy, I hope your holiday season was great and I want to wish you the happiest and healthiest new year. I also want to thank you for being so attentive with your scheduling and returning of phone calls… it certainly did not go unnoticed and was very appreciated.

★★★★★
5 5 1
Shlomi, I must tell you that I am totally impressed with your company. Not only was the workmanship excellent. You guys did a perfect job.

★★★★★
5 5 1
Thank you for the work you did on my sofa.

★★★★★
5 5 1
Good Morning Kathy, I was pleased with the service provided by Dr. Sofa the two service men were polite an professional. The entire task took no more than an hour!

★★★★★
5 5 1
I called you guys and i spoke to kathy she was very nice. she said you can do it and it was only going to cost $300 and that someone was going to come that day. two men came a few hours later they got my couch into my apartment and I was very happy with the way it came out.

★★★★★
5 5 1
They are AWESOME! It’s refreshing to receive a service which exceeds expectations. I will definately be recommending your services.

★★★★★
5 5 1
Dear Shlomi – Just wanted to thank you for a fantastic job on our chairs. The finish is beautiful.

★★★★★
5 5 1
This is a related thank you to dr sofa concerning the disassembly and reassembly of our pine cupboard.

★★★★★
5 5 1
Thank you again for everything and have a wonderful New Year

★★★★★
5 5 1
Hi Max, I just wanted to say thank you, thank you, thank you for the absolutely wonderful job.

★★★★★
5 5 1
We are so very pleased with our two sofas, chairs and especially the conference room table.

★★★★★
5 5 1
Hi Max,   The units came out great. We are very, very pleased. You were right – if you didn’t know that each armoire was originally 1 fluid piece, you would never know that any work had been done. We really appreciate the care that you took with our family heirlooms. So, thank you. Wishing you and your family a Happy Passover too. Thanks again.   J. R. Esq.  NYC.

★★★★★
5 5 1
Thank you to your team. I am so happy with the table. You guys did a phenomenal job. You guys are the best!

★★★★★
5 5 1
The workers worked very hard and quickly on my behalf. Great job.

★★★★★
5 5 1
Great! Thanks so much!

★★★★★
5 5 1
Overall, I was very satisfied with DrSofa. I have used the service twice in the past six months and the experience was positive both times.

★★★★★
5 5 1
Five Star! ***** I moved into a high rise condo, only to find out my brand new leather sofa bed would not fit into my apt...thank you!

★★★★★
5 5 1
We received the ottoman, and we really love it, it's beautiful! Thank you so much.

★★★★★
5 5 1
I am incredibly impressed with Dr. Sofa. Everyone I interacted with was wonderful.

★★★★★
5 5 1
This is just to let you know what an incredible job you did on my vintage sofa.

★★★★★
5 5 1
Just wanted to thank you and all involved with the move of our Murphy Bed.

★★★★★
5 5 1
I just want to say that we had an incredible experience with Dr. Sofa today. Doug and Neil were outstanding…

★★★★★
5 5 1
I hope you are well. I am not sure who to inform of my extreme gratitude for the excellent repair job that Lino did for us the past 2 weekends.

★★★★★
5 5 1
Just wanted to thank you for today's delivery.  The sofa looks great, as does the chairs.

★★★★★
5 5 1
The service your company provides was excellent…

★★★★★
5 5 1
Just wanted you guys to know what an AWESOME job Doug and Neil did putting together my sofa. It was not an easy job! AND they were courteous and professional…

★★★★★
5 5 1
For the thousandth time my husband and I were admiring our refurbished leather couch and I realized I may not have written to thank you.

★★★★☆
4 5 1
Dr. Sofa came the same evening that we moved into our apartment to pickup our sofa, which did not fit into the elevator.  They took it apart and returned it within a few days.  However, the technicians who sewed it back together missed a side and didn't completely sew together the other side.  Mark sent his upholsterer to correct their work and it was perfect.  Thank you!

★★★★★
5 5 1
Dr. Sofa went above and beyond my expectations. First, the weather turned nasty suddenly and I would've rescheduled had I known how bad the driving would be, but Dr. Sofa came and transported my couch, disassembled and reassembled professionally and did a fantastic job. It is amazing what they can do! Great service and very highly recommended!

★★★★★
5 5 1
They did such a good job disassembling and reassembly my PURE white custom made sofa. I'm very happy. They came in time, and their technicians were very polite and knew what they were doing . My Sofa came out spotless and perfect, you cannot tell anything was done to it. I would highly recommend them.

★★★★★
5 5 1
Your men were terrific. They arrived promptly and did an expert job dismantling and reassembling the sofa. I'm VERY pleased. They were Friendly, fast, and expert.

★★★★★
5 5 1
Dr. Sofa not only does and excellent job with disassembly but they are a full service furniture company. Dr. Sofa repairs tables, chairs, headboards, any furniture you could thing of! They also do amazing work with upholstery. Dr. Sofa has a green line and makes custom furniture as well. Another awesome service Dr. Sofa offers is furniture redesign. This is great if you have a sectional sofa and move to a new place where the room requires a smaller sofa or an opposite layout. Dr. Sofa will fix the problem and make it look like new and fit perfectly! Wonderful!!!!!!!

★★★★★
5 5 1
I must tell you that I am totally impressed with your company. Not only was the workmanship excellent. You guys did a perfect job. There were a couple problems with the way my couch was put together, which caused some delays. However, Kathy was on top of the situation, handling it with ease and professionalism. She made the process easy and comfortable. She is a gem....and I wish I had her working for my company!! I will spread the word about Dr. Sofa....and will always be glad to use you again.Much thanks.

★★★★★
5 5 1
I just wanted to thank Dr. Sofa for our amazing custom sectional! We will be calling again for a wall unit! Thank you!!!!!

1-888-837-7632

  

     

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